Smartinfo Systems News Round Up w/b 17 February 2014

ID-10092676And I’m back to bring you the latest news and happenings from the telecommunications world. Feel free to share!

“The remote entrepreneur: Running a successful business from the middle of nowhere”

Kiwis abandoning landlines [more mobiles, more online comms]

“small businesses have been found to still be missing out on the many advantages that VoIP technology brings.”

“one in 10 people now work from home, which is an increase of a third in the last decade” [good tips]

“The UK is missing out on £30bn of growth thanks to a ‘connectivity deficit’ in public sector orgs and businesses”

And that’s it for this week! See you all again soon.

Photo by: supakitmod/

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Smartinfo Systems News Round Up w/b 10 February 2014

ID-10067383Hello Everyone! Welcome to another round of interesting news, articles and opinions from the telecommunications world.  Enjoy!

The future of work… office not required [not with our remote working solutions!]

44pc of employees work from home at least one day a month [we can help you do the same]

” A streamlined phone system can cut your communications costs immensely.”

“Tube Strikes, weather chaos, is it time for more businesses to embrace remote working? “

9 Qualities a Good Call Center Should Have [interesting]

How remote work leads to more success, happiness [we can help with your remote comms needs]

Sales Messages ‘On Hold’ Can Add Volume, And Stifle Competitors [one more thing we can help you set up]

Photo by: David Castillo Dominici/FreeDigitalPhotos

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Smartinfo Systems News Round Up w/b 3 February 2014

ID-10074084Here is the latest update in the world of telecommunications. Read through the  latest  news items, articles and opinions and feel free to spread the word

“Moving from a regular phone service to a VoIP system not only reduces bills…”

Is My Business Ready for Remote Work Options? [How will you stay in touch? We have the solution]

““What exactly is SIP, how does it work, and what’s in it for me?” ”

Fathers ‘resentful over flexible working arrangements’ [we can help make remote working an option]

Q&A round-up: how to improve efficiency in the new year[interesting points]

BBC News – Tube strike: London Underground action disrupting millions [our voip clients are avoiding the chaos!]

That’s it for now! I’ll see you all again next week.

Photo by: Master isolated images/


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Ofcom – Price Rises in Fixed-Term Contracts

Ofcom has published a statement on how it will protect consumers from mid-contract price rises for fixed-term landline, broadband, and mobile services.

Following a consultation, Ofcom has decided that consumers and small businesses should be allowed to exit a fixed-term contract without penalty if their communications provider increases the cost of their monthly subscription price deal.

The statement contains new guidance for communications providers on one of the ‘general conditions’ with which they must comply – GC 9.6 – which tells them how to interpret and apply current telecoms sector rules in relation to price increases during fixed-term contracts.

This guidance sets out that:

Ofcom is likely to regard any increase to the recurring monthly subscription charge in a fixed-term contract as ‘materially detrimental’ to consumers. Providers should therefore:

1 – Give consumers at least 30 days’ notice of any such price rise and allow them to exit their contract without penalty.

2 – Any changes to contract terms, pricing or otherwise, must be communicated clearly and transparently to consumers.

The new guidance comes into effect three months from today (Oct. 25, 2013).

It will apply to any new landline, broadband, and mobile contracts (including in some cases bundled contracts) entered into after this date. We think this is generally good news for the consumer because it will protect them from ad hoc and sudden price increases which could affect their monthly outgoings.

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Complaints Handling Procedure

Code of Practice on Complaint Handling and Dispute ResolutionSmartinfo complaints handling SMARTINFO LTD is an independent company that delivers communications services to domestic and business customers in the UK. While we may not provide all the component parts of our services ourselves, we do take responsibility for the services delivered to you. So we will liaise with our suppliers to ensure that any problems with their services are resolved promptly.
We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and
If you have a complaint about any part of our service, please contact our Customer Service Team (or other department or named individual) using one of the following
By phone: 02073779243
By email: [email protected]
By letter: Smartinfo Ltd, Customer Services, 49 Kingdon House, Galbraith Street, London E14 3LP
If you telephone, our advisors will ask you about your complaint and seek to resolve the problem while you are on the line. During any discussions we will protect the privacy of the information that we hold on you. To do this we may have to ask you questions to confirm that
we are speaking to the right person.
If you make your complaint by email or in writing, we will acknowledge receipt, advise how and when we will next respond and provide you with a contact point for checking progress on the resolution of your complaint.
We will try to resolve your complaint quickly and efficiently, and to keep you informed at all times. We normally aim to resolve complaints within 10 working days but, depending on the nature of the complaint, this is not always possible. However, If you are not happy with
progress in resolving your complaint you can ask the person to whom you are speaking to escalate the matter to their manager, and ultimately to the Managing Director. If we cannot resolve the problem, we will write to you to say so.


Communications Ombudsman Services:
By phone

The best way to contact us is by phoning us:

  • 0330 440 1614 (phone) Mon-Fri 8am to 8pm Sat 9am to 1pm

By post

Ombudsman Services: Communications
PO Box 730

Email: [email protected]

By email

[email protected]

Alternatively, if at any time you are not satisfied with the progress of your complaint you can ask us to agree an early referral to ADR (i.e. that we issue a deadlock letter). However, we may decline to do so if we do believe we will shortly resolve your complaint and are taking active
steps to do so.
Ofcom – Riverside House, 2a Southwark Bridge Road, London SE1 9HA.
Tel: 020 7981 3040 or 0300
123 3333 email: [email protected]
PhonepayPlus (formerly Icstis)- Clove Building, 4 Maguire Street, London, SE1 2NQ.
Tel: 0800 500 212 or 020 7940 7474
email: [email protected]
Telephone Preference Service – DMA House, 70 Margaret Street, London W1W 8SS
Tel: 0845 070 0707
Federation of Communication Services (FCS) – Burnhill Business Centre, Provident House, Burrell Row, Beckenham, Kent BR3 1AT.
Tel: 020 8249 6363
email: [email protected]
This code has been licensed by The Federation of Communication Services Limited 2012 Licence number C-002835

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Dispute Resolution

If you have a query or dispute you wish to raise – please put it in writing to Smartinfo for us to investigate.

Smartinfo are a member of the FCS (Federation of Communication Services) – if you wish to escalate your dispute, and have a 3rd party advise you.

The FCS is a trade body which can mediate dispute resolution. Please visit

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Contract addendum for Subcontractors, Suppliers and Agents working for or on behalf of Smartinfo Ltd.

As an amendment to our standard contract terms, Smartinfo have an additional clause for suppliers and subcontractors engaged to conduct work for Smartinfo Ltd. This clause is compulsory for any subcontractor accepting work from Smartinfo.

To protect our substantial sales and marketing investment any subcontractor, supplier or agent engaged or employed on behalf of Smartinfo cannot contact directly or offer services not supplied through Smartinfo; even if approached directly by a customer, this includes but is not limited to – complimentary or replacement services, including all areas or business Smartinfo Ltd are involved in.

If in the event this clause, and therefore Contract is breeched, Smartinfo can claim losses. Loss is calculated as 6 years projected customer contribution, (6 years is the average Smartinfo customer lifespan). Contribution is calculated on all Telecom services provided to the client (For instance a client generating a profit of £10 per month is calculated at £10 x 72 months = £720 +Vat).

In addition to the loss, as the initial contract was breeched Smartinfo will look to re-coupe any fees or commission paid by Smartinfo to the contractor, such as daily rates, or commissions. Any costs in recouping loss will also be added.

In addition we recommend engineers, sales representatives  dealers and suppliers do not supply customers directly with their personal mobile numbers, and instead direct customers to call Smartinfo Head office for any after sales help or support.

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