CTI phone system intergration to your PC, network and calendar schedule


For owners of Samsung, Mitel and Alcatel Phone systems; we can integrate them to you network and desktop PCs, giving you popping of your Outlook contacts on an incoming call, or dialling out straight from an Outlook contact record.

Many of the CTI (Computer Telephony Integration) can also dial out simply by highlighting a phone number on a webpage of PDF document, from the initial call adding to the address book is as simple as ‘add new contact’

Samsung Xchange, Mitel Communicator (previously YA, or Your Assistant) and Alcatel Pimphony (personal information manager) have also moved into the realms of “Presence” put simply your phone or mini-message-window can be set depending on your activity, such as in a meeting, on a call, out of the office, Some can even look up your calendar to set your phone/cti ‘presence’

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Music on Hold for business phone systems


Music on hold for business telephone systems provides a great marketing tool as well as enhancing the marketing image of your business to both customers and suppliers.

A music on hold player is an easy and cost effective addition to any phone system. Most music on hold players nowadays are MP3 players – so have no moving parts ensuring a long life.

As the new MOH players are MP3, most come with a memory card to load music or messages on, simply pop the card into your PC and use the bundled software to create and upload your audio file.

MOH is now more commonly know as Messaging on hold, as companies use Holding as a free marketing slot. Some examples of pertinent marketing messages:-

1) Details of Special Offers

2) To cross sell other product ranges

3) To launch new product ranges, or announce new office or store openings

4) to make company informercials, such as web address or direction details

Many of the MOH systems we supply include loyalty free music and some have professional recordings included. Smartinfo also have partnerships with studios and actors to record a professional message, and overdubbed on your choice of music type from classical to retro to pop or rock.

Customers who added MOH to systems have always been ecstatic with the results and ‘band for buck’ image it purveys.

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Phone system for Islington (N1) Estate agents react to market conditions using Smart Telecom technology


Smartinfo have an estate agent customer in Islington, London.

The estate agent was started by two partners and had grown to 2 offices, the main in Islington and the second in Hampstead.

Their traditional incumbent provider had failed to keep abreast with the latest developments in telecoms technology, both in relation to telcom services and phone system features that can enable their business model.

Initially we consolidated their ISDN and analogue lines, and converted them into SIP trunks – this enabled more efficient line usage, ie they could cut down from 8 lines to 4 Sip trunks (Sip trunks can also be increased and decreased instantly at busy times, on a monthly basis).

All new Sip trunks are now delivered into the main Islington office. Calls to Hampstead are delivered into Islington lines, but ring in Hampstead on IP (Voip) phone extensions, unless unanswered in which case it can overflow identified to Islington N1 HQ.

As the market over the last couple of years has fluctuated the partners have used the phone system to react, where bigger players could not and as a consequence folded. The Hampstead branch office was closed as a physical office, but calls were not taken by its staff in Islington, with no noticeable change to the public clients.

As an entrepreneurial pair, one decided to emigrate to South Africa, to replicate the same business model there. He took an IP phone and was able to continue his administrative role (Accounts and legals) as if still in the UK. (With the use of some cloud based access to London PCs).
As he embraced his new SA lifestyle he also had a requirement for his SA mobile to be attached to the sytem, to take calls at un synchronised hours and on the school run – this was achieved with Mobex so he had full call control, so the ability to transfer the call from his SA mobile back to a London Extension seamlessly.

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Phone System for Logistics Company, using VOIP phones, SIP trunks and Softphones


We thought we would outline a customer case study to show the power of a modern day Telephone system, in this case we outline how a Samsung telephone system enabled a modest logistics company punch above its weight and compete on a global stage, with true global scale.

The HQ of A Logistics is based in Essex and contains a small staff of 4 back office, operations and MD, the Samsung phone sytem is located here with a dedicated ADSL2+ connection for the voice to run SIP trunks over.

The encumbent analogue line number was ported over to the SIP trunks at the time of install. 4 VOIP extension phones were sent to Delhi, India – this is where the customer service calls are taken, so calls are made to the essex number and ring on the Delhi phones, if all the operators in Delhi are busy, the call can be grabbed by the Essex HQ.

The client also have a small office in Rotterdam and two further shipping agents (ie one man offices) in Vancouver and Toronto. Each of these three satalite offcies have an IP phone in place. This means any office can call another simply as an extension call, this means calls are not only free, but every user has access to teh features of the HQ Phone system, such as voicemail, comapny director, and of course can tell if a user in another country is busy or free.

As the MD is on the move and travelling alot mobile bills had become an acute problem. To solve this software was added to both the MD’s Lpatop and his mobile phone. A Samsung softphone was added to the MDs laptop, this gave him the full fucntionallity of a desk phone with programable keys for other users and fuctions such as conferencing – he can use the Laptop softphone in Airport lounges and Hotels as if he is in HQ, or indeed any of the 4 satalite offices. As an additial layer of communication a SIP phone licence was also added to his smartphone (firstly a windows mobile, later an android) this enabled him to take adhoc calls on the move on his mobile on the sip phone app (where wifi or 3g are available).

As a footnote if you are not roaming, domestic mobiles can be connected to the system as extensions with full PBX functionallity such as transfer, hold or conference.

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Mawi designer jewellery uses Global comms solution


Mawi has been a long term customer of Smartinfo, there retail operations are connected to HQ and Studio, as there operation has grown due to the phenominal success of their unique and funky jewellery design, the Smartinfo communications solution has helped enable their growth.

As the chief designers need to travel all around the world for fashion shows, to visit suppliers and travels for creative inspiration, softphones were also set up on laptops so calls back to the office, logistics and Shops are free.

Some people see retail as a low tech – foot fall only marketing operation, but a case study such a Mawi shows a modest but smart and sophisticated operation can integrate multiple fluid sites using technology such as a phone sytem to operate on the global scale expected by their piers.

Contact us to find out why some of the UKs biggest retail brands and multisite operations use our solutions.

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Telephone Systems for Schools and Colleges


Smartinfo have installed many new phone systems for schools and colleges. Many companies just remove old switchboards like for like, misssing an opportunity to add greater functionallity to a schools facility management.

Some of the features we like to install specifically for schools are:-

1) An Operator console – to enable the receptionist to handle a large number of calls at the busiest times

2) Texting from the desktop to allow student or parent realtime updating of urgent opening times info

3) Mobex – to allow mobile phones to replace DECT systems

4) Paging through phones

5) Scalling of lines up and down at busyest times such as admissions for 6th form colleges

6) Mobile gateway to reduce mobile call costs by 60%

If your supplier has not recommended any, or all, of the above they are not looking after a schools functional needs!

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Phone System Maintenance

It is recommended all owners of telephone systems take out a maintneance contract on their phone system.

A maintenance agreement gives a number of benifits over a pay as you go call-out structure.

A specific telephone system maintenance agreement gives you 1. A contracted SLA (service level agreement) 2. HArdware and Labour cover

As an added benefit Smartinfo also throw in some free moves and changes into our maintenance contracts, that is we provide a number of free dial-ins over the term of the contract, often refered to as MOCs – or moves and changes, such as phone name changes or ring group tweeks.

What is often overlooked is the cheap cost of maintenance, on our survey of our customer base Telephon system maintenance if less than 10% of the price of IT support for the same company. If you consider a company still uses telephony for customer contact at least as much as email and web this offers great value. Also most IT contracts do not offer hardware cover, whereas a smartinfo phone maintenance contract covers all hardware failures and the labour to replace or fix, within an SLA of commonly 4 or 8 hours.

If you refer to our life of a phone system blog post it is interesting to note that maintenance or service contract also covers software upgrades.

Some people relate a service contract to consumer items such as washing machines or fridges, or even business products like photocopiers, but these items tend to have a single mechanical part, and a modernday phone system is software driven and a business critical component – in fact we would argue as important as the business premisis, or staff.

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