Zak Coogan

Zak Coogan

Director of Smart Info Systems and tech enthusiast.

About Zak Coogan

Director of Smart Info Systems and tech enthusiast.

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Here are my most recent posts

Complaints Handling Procedure

SMARTINFO LTD

Code of Practice on Complaint Handling and Dispute ResolutionSmartinfo complaints handling SMARTINFO LTD is an independent company that delivers communications services to domestic and business customers in the UK. While we may not provide all the component parts of our services ourselves, we do take responsibility for the services delivered to you. So we will liaise with our suppliers to ensure that any problems with their services are resolved promptly.

We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

If you have a complaint about any part of our service, please contact our Customer Service Team (or other department or named individual) using one of the following
By phone: 02073779243
By email: [email protected]
By letter: Smartinfo Ltd, Customer Services, 49 Kingdon House, Galbraith Street, London E14 3LP

If you telephone, our advisors will ask you about your complaint and seek to resolve the problem while you are on the line. During any discussions we will protect the privacy of the information that we hold on you. To do this we may have to ask you questions to confirm that we are speaking to the right person.

If you make your complaint by email or in writing, we will acknowledge receipt, advise how and when we will next respond and provide you with a contact point for checking progress on the resolution of your complaint.

We will try to resolve your complaint quickly and efficiently, and to keep you informed at all times. We normally aim to resolve complaints within 10 working days but, depending on the nature of the complaint, this is not always possible. However, If you are not happy with progress in resolving your complaint you can ask the person to whom you are speaking to escalate the matter to their manager, and ultimately to the Managing Director. If we cannot resolve the problem, we will write to you to say so.

Alternatively, if at any time you are not satisfied with the progress of your complaint you can ask us to agree an early referral to ADR (i.e. that we issue a deadlock letter). However, we may decline to do so if we do believe we will shortly resolve your complaint and are taking active steps to do so.

Useful addresses

Communications Ombudsman Services:

Ofcom – Riverside House, 2a Southwark Bridge Road, London SE1 9HA.
Tel: 020 7981 3040 or 0300
123 3333 email: [email protected]
Website: www.ofcom.org.uk

PhonepayPlus (formerly Icstis)- Clove Building, 4 Maguire Street, London, SE1 2NQ.
Tel: 0800 500 212 or 020 7940 7474
Website: www.phonepayplus.org.uk
email: [email protected]

Telephone Preference Service – DMA House, 70 Margaret Street, London W1W 8SS
Tel: 0845 070 0707
Website: www.tpsonline.org.uk

Federation of Communication Services (FCS) – Burnhill Business Centre, Provident House, Burrell Row, Beckenham, Kent BR3 1AT.
Tel: 020 8249 6363
email: [email protected]
Website: www.fcs.org.uk

This code has been licensed by The Federation of Communication Services Limited 2012 Licence number C-002835

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Smartinfo Systems News Round Up w/b 02 June 2014

mobile phone for smeHello and good day! I am here once again to bring you some exciting news and articles from our industry. Enjoy reading!

SMEs need to help their staff work remotely http://bit.ly/PmxAPO [start with telecoms – it’s a win win]

What Bad Customer Service Costs Your Business: http://bit.ly/1mZVxdK

Why mobile technology holds the key to small business growth http://bit.ly/1pUKjnZ

The Best 2 SIP Trunk Providers of 2014, as Determined by bit.ly/1hEgR0g http://bit.ly/1hEgOBM

Facebook Messenger Adds Free VoIP Calling to iOS http://bit.ly/1hmjp89

“Increased internet speeds … are one reason behind a steady improvement in the quality of VoIP calls” http://bit.ly/1hEiI5f

Network Managed Voice Solutions with Hosted PBX http://bit.ly/1hmkltl

VoIP – the endless revolution http://bit.ly/1hEkbbT

SDN And Wi-Fi: Will They Ever Be Friends? http://ubm.io/1hEgxyI

Beyond Landlines and Cell: How to Stay Connected in Post-Disaster Recovery http://bit.ly/1hmjGrI

Thank you for joining me today and till next time!

Photo by: phanlop88

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Smartinfo Systems News Round Up w/b 12 May 2014

Tube StrikeHello Everyone! I am back with more of my technology and telecommunications industry news. Have fun reading!

The Best 3 SIP Providers for 2014 http://bit.ly/1idbziG

Working-at-Home a Win-Win for Employers and Employees http://bit.ly/1fmr4ik[VoIP can help!]

Commuting ‘costs £50,000 over a career’ http://bit.ly/1fq3reA [talk to us about remote worker support]

Key things to think about in small business IT http://bit.ly/1fq3uab [we can be your IT team – give us a call!]

Tube strikes to cost small businesses ‘millions’ http://bit.ly/1kGeIol [not if you work smarter with VoIP

And there you have it. Thank you all for joining me this week. See you soon!

Photo by: Maggie Smith/FreeDigitalPhotos.net

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Smartinfo Systems News Round Up w/b 21 April 2014

TelecommuncationsPlease join me once again for another round of my Twitter industry news. So. here we go!

Network Managed Voice Solutions with Hosted PBX http://bit.ly/1hmkltl

VoIP – the endless revolution http://bit.ly/1hEkbbT

SDN And Wi-Fi: Will They Ever Be Friends? http://ubm.io/1hEgxyI

Beyond Landlines and Cell: How to Stay Connected in Post-Disaster Recovery http://bit.ly/1hmjGrI

Shoreditch: where Tech City broadband is sloooow http://bit.ly/1lyf1Ce [read our response here]

How to get broadband to a garden office http://bit.ly/1hEkeEt

Cloud applications ‘vital to flexible working’ http://bit.ly/1hEgqTR

VOIP to landline service options in the wake of Google Voice’s May 15 deadline http://zd.net/1hPfote

Hope you enjoyed your time with me. Until next time!

Photo by: cuteimage

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Smartinfo Systems News Round Up w/b 7 April 2014

Customer ServiceHello Friends! Here’s my compiled Twitter round up news for you this week. I got some really great articles which we can learn from.

Cloud Driving Flexible Working http://bit.ly/1pUJbRh

SMEs need to help their staff work remotely http://bit.ly/PmxAPO [start with telecoms – it’s a win win]

What Bad Customer Service Costs Your Business: http://bit.ly/1mZVxdK

The Best 2 SIP Trunk Providers of 2014, as Determined by http://bit.ly/1hEgOBM

Facebook Messenger Adds Free VoIP Calling to iOS http://bit.ly/1hmjp89

“Increased internet speeds … are one reason behind a steady improvement in the quality of VoIP calls” http://bit.ly/1hEiI5f

Photo by: Stuart Miles/FreeDigitalPhotos.net

And that’s it for now. Looking forward to seeing you all again next week!

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Smartinfo Systems News Round Up w/b 31 March 2014

Mobile TechnologyHello Folks! Welcome to my round up news this week. I have some exciting articles here that you’ll surely enjoy reading. So here we go!

HMRC is addicted to property http://bit.ly/1lrxHXO [interesting article]

Rural broadband needs competition, not cash http://bit.ly/1fsISYZ

The Top 3 Residential Hosted PBX Providers of 2014 http://bit.ly/1lrzDzH

Organising a remote workforce ‘requires great communication’ http://bit.ly/1fsJjCo

VoIP ‘can be extremely flexible’ http://bit.ly/1pUJ1JJ {we know!]

Why mobile technology holds the key to small business growth http://bit.ly/1pUKjnZ

Hope you enjoyed everything! See you soon and happy weekend!

Photo by: nokhoog_buchachon/FreeDigitalPhotos.net

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Smartinfo Systems News Round Up w/b 17 March 2014

Broadband ConnectionHi Everyone! Hope your having a good day. I am here again with you today to give you some exciting news and information going around the technology and communications field. So sit back, relax and enjoy reading!

How to Migrate to the World of Modern Telephony with VoIP http://bit.ly/1cY9oxS [good article]

Fast broadband boosts turnover of 20 companies after 1 month http://bit.ly/1cY9RAn [speak to us ASAP about how leased lines improve profit]

“Communication is key to managing a remote workforce” http://bit.ly/1gD6SfD [Let our comms solutions help you]

I would rather turn off the gas than the broadband internet [so true!] http://bit.ly/1gD6ihV

Regus to open mobile working hub in Gatwick airport http://bit.ly/1gy3A91

‘Connectivity deficit’ costs UK economy £30bn a year http://bit.ly/1gD7cen [we can save you money!]

That’s all of it for now but I have more coming up next week so I’ll see you then!

Photo by: Stuart Miles/FreeDigitalPhotos.net

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Smartinfo Systems News Round Up w/b 10 March 2014

Mobilised VOIPGreetings to all of you! It’s time once again for my weekly Twitter round up news around technology and communications. All of them are indeed a good read. Have fun!

Home Office Road Warrior: Tips to Avoiding Lost Luggage http://bit.ly/1eVBVmw

VoIP growing in usage, mobile prowess http://bit.ly/1kZtiIm [happy days!]

The Benefits of Using SIP http://bit.ly/1kZtur0

The Best 3 Residential VoIP Providers of 2014, Ranked by bit.ly/1lotvF3 http://bit.ly/1lotvF7

“If you’re looking for a cheaper telephone option for your business, VoIP might be the answer.” http://bit.ly/1lotZLm [contact us for help]

That’s it for now. See you all again next time!

Photo by: Stuart Miles/FreeDigitalPhotos.net

 

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Smartinfo Systems News Round Up w/b 3 March 2014

Remote workingHi Everyone! Hope everything’s well with you! It’s time for my weekly news round up where I share with you the latest news and information in the technology and communications world. Enjoy!

“VoIP services were launched in Canada more than a decade ago” http://bit.ly/1kpuuEA [find out more here]

Remote Working; Office Not Required http://bit.ly/1kpwuwt [cool book review]

How To Build (And Sustain) A Remote Workforce http://bit.ly/1eqNB0u

Using technology for flexible working [focus on digital comms – we can help!]http://bit.ly/1eqMyO5

Developments in technology enable greater flexible working http://bit.ly/1eVBLvq [VOIP helps!]

Thank you for joining me this week and I’ll see you again soon!

Photo by: Carlos Porto/FreeDigitalPhotos.net

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Smartinfo Systems News Round Up w/b 24 February 2014

ID-10045376I welcome you once again for another round of news and information which caught our eyes the previous week.

Florida Woman Uses Online Freelance Business to Travel the World http://buff.ly/N5GgZu[inspiring! and #VOIP can help you do this too!]

“VoIP systems become more ubiquitous among small-business owners” [US article but great intro to VoIP] http://buff.ly/1mqJAyv

Telekom Austria migrates fixed net telephony to VoIP http://buff.ly/1mwhTEu [first in the EU?]

“if you want to stay on top of your game, you need to stay connected.” [we can help!] http://buff.ly/NeC49M

How to bring down your call-abandon rates http://bit.ly/1eqKO7t [interesting tips]

“VoIP now supports both home and business users with solid service” http://bit.ly/1kpuJQ5

Hope you all liked it. Join me again next week and have a nice weekend!

Photo by: renjith krishnan

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